Riding Farm Cottages ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit or interact with our website https://www.ridingfarmcottages.co.uk/.
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1. Information We Collect
We may collect and process the following types of personal data: • Contact Information: Name, email address, telephone number, and address — when submitted via our contact or booking forms. • Booking Details: Arrival/departure dates, guest numbers, and other preferences. • Marketing Preferences: Opt-in consent for newsletters or special offers. • Technical Data: IP address, browser type, operating system, and pages visited (via cookies and analytics tools).
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2. How We Use Your Data
We use your information to: • Respond to booking enquiries or contact form submissions. • Manage and confirm accommodation bookings. • Send marketing communications (with your consent). • Improve the performance and usability of our website. • Comply with legal obligations.
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3. Legal Basis for Processing
We rely on the following lawful bases: • Consent – for marketing communications and cookies. • Contractual necessity – to manage bookings and provide services. • Legitimate interest – for analytics, fraud prevention, and website functionality. • Legal obligation – where required to comply with UK laws.
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4. Data Sharing
We do not sell your data. We may share data with: • Our booking management software provider or payment processor (if applicable). • IT service providers (hosting, email). • Law enforcement or regulatory bodies where legally required.
All third parties are required to respect your data and only use it for the specific purposes outlined.
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5. Cookies
Our website uses cookies to enhance your experience and collect analytics. You can manage or disable cookies via your browser settings.
Please see our Cookie Policy for more details.
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6. Your Rights
Under UK GDPR, you have the right to: • Access your personal data. • Request correction of inaccurate data. • Request erasure of your data (in certain circumstances). • Object to or restrict processing. • Withdraw consent at any time (where applicable). • Lodge a complaint with the Information Commissioner's Office (ICO).
To exercise your rights, email us at [Insert Email Address].
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7. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
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8. Data Retention
We retain your data only as long as necessary for the purposes collected, or as required by law (e.g., tax regulations).
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9. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.
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10. Contact Us
For any privacy-related enquiries, please contact:
Riding Farm Cottages Email: stay@ridingfarmcottages.co.uk Phone: 0191 370 1868 Address: Riding Farm Cottage, Riding Ln, Gateshead NE11 0JA
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11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Effective Date."